SentAna
Sentiment & Emotion
Go beyond positive and negative: detect frustration, joy, anger and more. Fast rule-based scoring for quick checks, deep-learning models for large volumes.
SentAna's AI agents answer your customers by chat, email, live chat and phone — and SentAna reads the sentiment, emotions and topics in everything they write, so you understand them and your team steps in the moment a customer needs a human.
Want the bigger picture? Let SentAna search the web and collect what's being written about your company — or feed it your own data: reviews, surveys, reports, files. You get the analysis and clear recommendations back.
See how SentAna turns what customers write into insight — and into answers.
From files, pasted text, web articles and YouTube comments — in many languages — to clear insight and a confident next step.
Go beyond positive and negative: detect frustration, joy, anger and more. Fast rule-based scoring for quick checks, deep-learning models for large volumes.
Aspect-based analysis shows which things customers praise or complain about — delivery, price, staff, quality — with ready-made vocabularies for 14 industries.
Follow sentiment — and each aspect — day by day, week by week. See what's improving, what's slipping, and where a spike needs attention.
AI executive summaries and one consolidated set of recommendations — grounded in your real numbers, not generic advice. Export as PDF.
Four AI agents share the same understanding of your customers. They notice when someone is frustrated or upset — even without angry words — and hand over to your team at the right moment.
Understands 100+ kinds of customer requests and takes real action — order status, cancellations, returns, refunds — using your own policies, knowledge base and order data. Customers can write in any language; it answers in theirs.
Reads every support email, classifies topic and urgency, routes it to the right team and drafts accurate replies — in the customer's own language. SLAs, KPIs and incidents tracked — your inbox becomes a managed pipeline.
When a human is needed, the conversation moves to your team in the same chat window — with live sentiment per message, full history, customer context and automatic translation.
Answers phone calls, understands what the caller needs, looks up orders and transfers to a live agent when needed. Every call transcribed, scored and logged; escalations become tickets for your team.
Chat, email or upload in the language you prefer — SentAna detects it, understands it and answers in the same language.
Choose, per type of request, how much the AI may do on its own.
Goes straight to your team. No AI involved — and no AI cost.
The AI drafts the reply; a person reviews, edits and sends it. The safe default.
Answers on its own — only when it is genuinely confident. Otherwise it falls back to your team's approval.
Built-in safety net: complaints, payment issues and cancellations always reach a human — this can't be switched off.
Built for companies that take their customers' data seriously.
Runs on servers in the EU (Finland). Built for GDPR from the ground up.
Every organization's data, users and settings are fully separated from all others.
Fine-grained roles decide who sees what. Every data export is logged: who, when, what.
Exports containing personal data are deleted automatically after 30 days.
Explore real sample reports in the live demo — no signup needed. Or create a free account to run your own analysis on your own data (or our sample datasets) and chat with the SentAna Chat Agent.
💡 The customer service agents for your own company are part of our paid plans — see pricing or contact us.
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Tell us a little about your customer service — we'll get back to you with how SentAna fits and what it would cost.