SentAna
Understand Sentiment & Emotion
Go beyond positive and negative. Detect frustration, excitement, satisfaction and more — in real time, across every feedback channel and language.
SentAna reads the sentiment behind your customer feedback, reviews, reports, and conversations — so you always know what to do next.
See how SentAna uncovers meaning in conversations, reviews, reports, and any text your business generates.
A complete platform — from raw text to confident action.
Go beyond positive and negative. Detect frustration, excitement, satisfaction and more — in real time, across every feedback channel and language.
See how sentiment shifts over time, catch emerging topics before they escalate, and trigger automatic alerts when negative trends appear.
AI-powered executive summaries and recommendations — so every insight leads to a clear, confident next step for your team.
Chat, email, live chat, and phone — all powered by the same understanding of your customers, all working together.
Answers product, order, pricing, and policy questions instantly — grounded in your real data, not canned scripts. Detects frustration and hands off to a human the moment it matters.
Reads every inbound support email, classifies intent and urgency, and drafts accurate replies grounded in your knowledge base and order data. Tracks SLAs and reports real KPIs — turning your inbox into a managed pipeline.
When a conversation needs a human touch, SentAna hands it off seamlessly — a real-time queue, live sentiment indicators per message, and full conversation history, so your team picks up exactly where the bot left off.
Answers phone calls with real, natural conversation — understands what the caller needs, looks up orders, and transfers to a live agent when it matters. Every call transcribed, scored, and logged automatically.
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