Integrations

Last updated: 28 October 2026

SentAna works with the channels your customers already use and the data you already have.

1. Channels

Website chat — a "Chat with us" button on your own website that opens the Chat Agent; visitors need no account. You paste the button code from your settings and choose which sites may use it.
Email — connect a Gmail inbox directly, or forward any support inbox (for example Outlook or Microsoft 365) to SentAna — we set it up with you.
Phone and SMS — a phone number of your own, answered by the Voice Agent, with transfer to your team (telephony via Sinch). You can forward your existing number to it.
Live chat — your team takes over the conversation inside SentAna, with automatic translation both ways.

Knowledge base and store policies — your answers, returns and delivery rules, kept in SentAna.
Orders, products and services — kept in SentAna, or looked up live in your own order system through a REST API connection.
HubSpot — look up customers and create contacts and deals.
Other platforms: contact us.

Webhook — send emails into SentAna from your own systems, protected by a secret token.
Exports — CSV (aggregated, or with original text for authorised roles) and PDF reports.
Public pages — your own help centre and status page.

Files (CSV, JSON, PDF, text), pasted text, web articles and YouTube comments — in many languages.

Questions about a specific system? sales@sentana.se