Pay for the contacts our AI agents handle — all channels in one price. Start free, upgrade when you're ready.
Evaluate SentAna with real output
Customers' voice and trends, for one team
Small shops, 1–3 agents
Mid-size teams, 4–10 agents
Larger teams, 10–25 agents
25+ agents, several teams, compliance needs
Frees about 130 hours a month — almost one person's time for more customers, without hiring.
Start plan ≈ 6 830 kr/månad
Frees about 400 hours a month. If two agents move to other work, the saving is about 75 000 kr a month after the plan.
Growth plan ≈ 13 770 kr/månad
Illustrative, based on typical handling times and a fully loaded cost of 45 000 kr per agent and month. Our Value Calculator shows it with your own numbers — ask us.
A contact is one conversation or ticket in any channel — email, chat, live chat or SMS. A voice call counts as 2 contacts. Insights: extra team (6 seats) $199/month. Start, Growth and Scale: unlimited users. Telephony (call minutes, SMS, phone numbers) is passed through at cost + 20 %. Prices in USD, excluding VAT. Amounts in kr are approximate, at Riksbanken's rate of 2026-10-16 (1 USD = 9.90 kr); invoices are in USD.
Yes — besides the free trial, we offer a free two-week pilot on your own customer contacts. The AI drafts every reply and your team approves it before anything is sent; on day 10 we look at the numbers together. Ask for a pilot.
Not on Start, Growth and Scale — add as many users and agents as you need; you pay for the contacts our AI agents handle. Insights (analysis only) is priced per team of 6 users.
Email support@sentana.se, weekdays 9–17 Swedish time (not public holidays). We reply within one working day on Insights and Start, and within 4 working hours on Growth and Scale — where we also call you on request. Enterprise: SLA per contract. If SentAna itself is down, we start work as soon as we know and keep you updated by email.
Yes — upgrade or downgrade at any time from your account billing page. Changes are prorated automatically.
Every contact is still handled — there is no hard stop. Contacts above your plan cost a small fee each ($0.20, $0.15 or $0.10, depending on the plan). We tell you at 80 % and 100 % of your contacts, and if it happens often we suggest the plan that is cheaper for your volume.
One conversation or ticket in any channel: an email thread, a chat, a live chat or an SMS conversation. A chat our bot solves on its own counts as one contact. A voice call counts as two, because speech recognition and call minutes cost more.
Onboarding, your knowledge base, the topics your customers write about, testing and training for your team. It is paid once. Our Value Calculator shows the price next to what SentAna saves you, so you can see the payback time before you decide.
Yes — toggle "Annual" above. Paying for a year saves 10 % on every plan.
SentAna is built with GDPR-safe handling in mind, including separate safe and PII export modes. See our Privacy Policy for details.
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