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- Basic Sentiment Analysis
- ABSA, Emotion, Trend — 5 runs each
- AI Insights — Summary, Full Report, Recommendations — 3 runs
- Chatbot and Escalation to Human Agents — 3 runs
- Safe export
- PII export
- Customer portal
Pro
For a single team, ongoing use
$39$33.33
/month
Billed monthly
$400 billed annually
- Up to 100 analyses/month (Sentiment, ABSA, ABEA, Emotion, Trend combined)
- Up to 5 team seats (1 admin, 1 manager, 3 analyst/CRM)
- AI Insights — Summary, Full Report, Recommendations, unlimited
- Chatbot and Escalation to Human Agents — unlimited
-
Customer Service Automation* — add-on, +$49/mo, up to 200 tickets/month
- Safe + PII export
- Email support
- Customer portal
* Customer Service Automation means Email Automation, Chat Automation, and Live Chat (Human Agents) Automation.
Enterprise
Multiple teams, compliance needs
From $199/month
Starting price — final price depends on your volume & terms below
Contact Us
- Everything in Pro
- Customer Service Automation* — volume-based, priced into your quote
- Seats — as many as you need, priced per seat
- Customer portal for your own clients — included in your quote
- Analysis volume — custom, priced into your quote
- Priority support + SLA — included in your quote
- On-prem / custom deployment — available, priced separately
* Customer Service Automation means Email Automation, Chat Automation, and Live Chat (Human Agents) Automation.
Common questions
Can I change plans later?
Yes — upgrade or downgrade at any time from your account billing page. Changes are prorated automatically.
What happens if I go over my Pro analysis limit?
We'll let you know before you hit the cap. You can upgrade to a higher volume or talk to us about Enterprise.
What happens if Customer Service Automation goes over 200 tickets/month?
You'll be notified as you approach the limit — it usually means your support volume is genuinely growing! Contact us about Enterprise for higher volume and better terms.
How is Customer Service Automation priced on Enterprise?
Enterprise doesn't use Pro's fixed $49/200-ticket add-on — your actual support volume is discussed directly and priced into your custom quote, so you're never paying for capacity you don't need.
Do you offer annual billing?
Yes — toggle "Annual" above. Pro is $400/year, about 15% less than paying monthly.
Is my data secure?
SentAna is built with GDPR-safe handling in mind, including separate safe and PII export modes. See our Privacy Policy for details.
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