AI-powered insights

Turn feedback into decisions

SentAna analyzes customer text to surface sentiment, emotions, and trendsβ€”so you can act with confidence.

  • Real-time sentiment & emotions
  • Trends across conversations
  • Actionable recommendations
β–Ά Watch Intro(1:50)

See how SentAna uncovers meaning in your customer conversations.

Key Features

Everything you need to understand customers at scale.

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Real-time Sentiment

Measure positive, neutral, and negative signals across feedback channels.

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Emotion Detection

Spot frustration, excitement, and more to prioritize the right responses.

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Trend Tracking

See change over time and catch emerging topics before they escalate.

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Chatbot & Smart Escalation

Automatically flag risky conversations and surface recommended actions.

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Easy Integration

Connect to CRM and chat systems to analyze where your customers already are.

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Executive Summaries

Concise, shareable reports that turn insights into decisions.